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Questions about a product, a file, or an order? Send a message and we'll get back to you.
Orders & Downloads
Purchases and file delivery are handled by Ballwool. After checkout, your files are available instantly from your Ballwool account and your order email.
Response Time
We read every message and usually reply within 1–2 business days.
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Common Questions
How do I receive my files?
Immediately after checkout on Ballwool — download links appear on the order confirmation and in your email.
Can I sell items I make from your patterns?
Finished handmade items made from our patterns may be sold in small quantities with credit to JamSumStore; the pattern files themselves may not be shared or resold. See the product's Ballwool listing for its exact terms.
Do you ship physical products?
No — everything at JamSumStore is a digital download.